سياسة الاستبدال والإسترجاع

1. Before activation, the customer has the right to request cancellation and refund if the product has not been activated yet, with a deduction of payment fees. 2. After activation or receipt • The customer does not have the right to request a refund or exchange after the product has been activated or its data has been delivered, because digital products are non-refundable after use. • If the customer did not raise any inquiry or question regarding the product before purchase, and then the product was received or activated, they do not have the right to request a refund or exchange afterward. 3. Purchase and receipt of the order • By completing the purchase process, the customer agrees to all the terms and conditions of the product and is aware of them. • If 24 hours pass after the order is created without receipt, the customer does not have the right to request a return or exchange. 4. Special cases In case of a technical problem or an activation error on our part, the customer will be compensated with a new product with the same duration or features agreed upon.